Refund policy
Seller and scope
Meritcreator is a footwear retailer operated by KYLON DAJON THOMAS.
Email: hello@meritcreator.com
Phone: +12015786480
Contact form: https://meritcreator.com/pages/contact
This policy describes our commercial return offer. It does not replace mandatory consumer rights or remedies for defective, damaged, unsafe or incorrectly supplied goods.
30-day return requests
Request an eligible return within 30 calendar days after delivery of the relevant item. For separate deliveries, each item's window begins when that item is delivered.
For an ordinary change-of-mind return, footwear should be unworn beyond reasonable inspection, unaltered, clean and complete, with supplied laces, inserts, accessories and packaging where applicable. Try shoes on carefully on a clean indoor surface to assess fit and avoid wear or soiling before deciding whether to keep them. These commercial conditions do not remove mandatory rights or remedies for defective or misdescribed goods.
Provide your order number or another reasonable proof of purchase. Commercial condition requirements do not remove applicable statutory rights.
We do not impose an undisclosed blanket exclusion merely because an item was discounted. Any lawful product-specific restriction must be clearly disclosed before purchase and does not remove mandatory remedies.
How to request and send a return
Email us with the order number, item and reason for the request. Describe any product issue and include photographs where useful.
We assess when the request reaches us. A delayed reply does not make a timely request late.
We review the request and provide the decision, destination and complete return instructions. Contact us before posting so the parcel can be identified and handled correctly.
Send an authorized commercial return within 14 calendar days after receiving complete instructions and any label or arrangements needed for that return. This is a posting deadline, not a requirement that the parcel arrive within 14 days. Keep proof of posting and any tracking information.
Return destination
Meritcreator / KYLON DAJON THOMAS
41035 Marchand Rd, Gonzales, LA 70737, US
The full address above includes the return destination country. If that country is outside the United States, a return from a United States delivery address involves international return shipping. The postage arrangements below apply to that destination and any applicable international return postage.
Return postage and fees
For an ordinary change-of-mind return, you pay the actual direct return postage to our designated return address. If the stated return country is outside the United States, this includes the actual international return postage. The amount depends on the carrier and parcel. We do not charge a fixed return-label fee. Contact us for complete instructions before posting and keep proof of shipment.
No restocking fee or separate return-processing fee applies.
For defective or damaged goods, an incorrect item or our error, we bear the appropriate return shipping cost. We provide a prepaid label or agree a suitable reimbursement arrangement before you incur a separate postage charge.
Any proposed deduction or decision concerning a return will be explained. There are no undisclosed return charges.
Refund amount and original delivery charges
An eligible refund includes the amount actually paid for the returned goods and attributable tax, taking account of discounts.
For an ordinary change-of-mind return, the original USD $3.99 Fast Shipping charge is not refunded once that shipping service has been provided, unless applicable law requires otherwise.
Free Shipping orders have no original shipping charge to deduct. We do not deduct a notional outbound shipping cost.
If a full-order refund is due because we cannot fulfill the order, failed to deliver it, supplied the wrong goods or otherwise caused the problem, we refund all amounts due, including related delivery charges.
For a partial return, any related shipping refund is assessed according to the affected items, circumstances and applicable law. Any lawful reduction or partial refund will be explained.
A whole order cancelled before dispatch is refunded in full, including any shipping charge paid. Mandatory rules requiring reimbursement of delivery charges take priority.
Inspection and refund initiation
We inspect returned goods promptly and communicate the decision.
Once a return has been received, inspected and approved, we initiate the refund to the original payment method within 1–3 business days after approval.
This period begins after approval. It is not a promise that return transport, inspection and bank posting are completed within three business days of receipt. Inspection or approval cannot be used to extend a mandatory reimbursement deadline.
We do not require acceptance of store credit instead of a monetary refund without your agreement. If the original payment method cannot receive a refund, we work with you and the provider on an appropriate lawful alternative.
Payment-provider posting
A bank or payment provider commonly needs an additional 3–5 business days to post an initiated refund, but the actual period varies and may be longer.
You may contact us at any time for the status. No fixed waiting period is required before seeking help or exercising an applicable payment-dispute right.
Cancellation requests
For new orders under this policy, submit a convenience cancellation request within 15 minutes after ordering. Include the order number and identify the items concerned.
Timeliness is measured when the request reaches us, not when we reply. We confirm whether the unfulfilled items can be cancelled according to fulfillment status.
After 15 minutes, contact us promptly; we assist where fulfillment still allows a change. Address corrections are separate. A dispatched item follows the applicable return process. There is no cancellation fee.
For an accepted cancellation, we initiate the refund due promptly after confirming acceptance, or arrange release of an uncaptured authorization as applicable. Payment-provider posting is separate.
The convenience window does not limit an applicable statutory cancellation or withdrawal right.
Defective, damaged, incorrect or missing goods
Inspect the delivery and report a problem as soon as possible, preferably within 7 calendar days to help us investigate.
This is a recommendation, not a deadline that removes statutory rights, a valid return request or an applicable warranty remedy.
Keep relevant packaging and stop using an item if continued use could cause injury or further damage. We review the issue and arrange the remedy due under the circumstances and applicable law. You do not have to resolve a seller-responsibility issue with a manufacturer or carrier alone.
Exchanges
We do not offer direct change-of-mind exchanges. Return the eligible item and place a separate order for the preferred product or option.
This does not restrict replacement remedies for defective or incorrectly supplied goods. A new order has its own processing and delivery stages.
Business days and existing orders
For our return and refund administration, business days are Monday through Friday, excluding United States federal holidays.
Changes apply prospectively and do not reduce mandatory rights or more favorable commitments attached to an existing order. Applicable statutory rights take priority over conflicting commercial terms.